Terms of Sale

1. ABOUT THESE TERMS OF SALE
  1. These Terms of Sale (“Terms” or “Agreement”) set out the terms and conditions that will apply when you place an order through Entity Health operated web sites and mobile sites (“Sites”). If you are unable to understand, or have any questions about these Terms, please contact Entity Health.
  2. Company information
    Entity Health Pte. Ltd. (“Entity Health”) –20 Collyer Quay, #11-07, 20 Collyer Quay, Singapore 049319.
  3. By using our Site, you represent and agree that you are at least 18 years of age or older and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in these Terms; otherwise please exit the Sites.
  4. Entity Health makes no representation that the information contained on the Sites or that products described or offered on the Sites are appropriate or available for use in your country, or that these Terms comply with the laws of your country. Users of the Sites do so on their own initiative and at their own risk and are responsible for complying with all applicable laws and regulations.
  5. You agree not to access the Sites from any location or territory where their contents are illegal and that you and not Entity Health, are responsible for compliance with all applicable laws and regulations.
  6. These Terms are effective until terminated by either Entity Health or you. Entity Health, in its sole discretion, may suspend or terminate these Terms at any time without notice and deny you access to the Sites or any portion of it. You may terminate these Terms at any time by contacting Entity Health and discontinuing all use of the Sites. Upon termination by Entity Health or you, you must destroy all materials obtained from the Sites including all copies of such materials whether made under these Terms or otherwise. Entity Health reserves the right to modify or discontinue, temporarily or permanently, the Sites or any portion of it with or without notice. Entity Health is not liable to you or to any third-party for any modification, suspension or discontinuation of the Sites.
  7. Entity Health reserves the right to terminate any account, especially if your order is deemed fraudulent or credit card charges are disputed. You agree that Entity Health may terminate or suspend your access to all or part of the Sites, with or without notice, for any conduct that Entity Health, in its sole discretion, believes is in violation of any part of these Terms, laws or regulations or is harmful to another user or Entity Health or our affiliates.
2. TERMS
  1. Customer initiated order cancellations and changes: You may not make changes or cancel your Entity Health product order at any time after making the order.
  2. Returns / Refunds in case of a damaged or expired product: If you wish to return for a refund a product that is delivered to you by Entity Health which is damaged or expired when you receive it, or which does not correspond to the description on the Sites, you can do so by contacting info@entity-health.com.
3. ORDER AND ACCEPTANCE
  1. Each order submitted constitutes an offer to purchase products. Orders are subject to Entity Health’s acceptance and may be refused at Entity Health’s discretion, for example in cases where: orders cannot be processed due to an error in information you have provided; there is an error on the Sites relating to the products that you have ordered, such as an error relating to the price or description of the product as displayed on the Sites; or the products that you have ordered are no longer available through the Sites.
  2. After Entity Health receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Entity Health before you try to place another order for the same product.
  3. If you have any questions, comments or concerns regarding Entity Health’s order acceptance policy, or if you consider that your order was rejected in error, please contact Entity Health.
4. PRODUCT AVAILABILITY

Entity Health will have the right, at any time, to make changes to information about products displayed on the Sites, for example information about prices, description or the availability of products and Entity Health may do so without first giving you notice of the changes. The products sold on our site are intended for personal use only, and not for resale, unless you are a pre-approved Entity Health reseller and/or distributor of the Products. We reserve the right to cancel orders that appear for resale purposes.

5. ORDER TRACKING

Tracking for your order may be available as informed by us or separately informed by our third-party logistics vendors. If available, you can track the progress of your order by logging into your Entity Health account.

6. DELIVERY
  1. Products may be made available internationally, provided that you agree:
    • When you purchase the products, you may be considered the importer of record, and you shall therefore comply with all laws and regulations of your country. You should make sure that the products can lawfully be imported into your country prior to placing your order for the products;
    • You are responsible for and shall pay all shipping and handling charges, and such charges will depend on the value of your order and your provided shipping address, amongst others;
    • You agree to pay for all import and/or customs tariffs, duties and taxes (including goods and services tax, value added tax and such other applicable taxes) (collectively “Delivery Taxes”). Such Delivery Taxes may be levied once a shipment reaches your country. You shall be responsible for and shall pay all such Delivery Taxes for customs clearance. The Delivery Taxes payable and the customs policies vary widely from country to country, if you require please contact your local customs office for further information;
    • For shipping addresses in Singapore or Australia, Entity Health, its appointed agents or courier partners may collect Delivery Taxes from you and pay them on your behalf. You nevertheless agree that any additional charges for customs clearance shall be borne by you completely; and
    • Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate an estimate as possible, Entity Health cannot promise that such estimates are indeed accurate.
  2. Subject to availability, Entity Health reserves the right to deliver the ordered products in separate shipments.
  3. Products delivered to you will become your property at the time you receive it provided that Entity Health has received full payment for the products. As soon as Entity Health has damage to it thereafter.
7. CUSTOMER RESPONSIBILITY FOR IMPORTATION AND LAWS
  1. Entity Health reserves the right to refuse or cancel any orders if it determines that the products cannot be delivered to the specified country due to regulatory restrictions, customs requirements, or other legal barriers. In such cases, Entity Health will refund any payments made for the undeliverable order.
  2. Customers are solely responsible for ensuring that the importation, possession, and use of the products comply with the laws and regulations of their country. By placing an order, you represent and warrant that the importation of the purchased products is lawful in your jurisdiction.
  3. Entity Health does not make any representations or warranties regarding the compliance of its products with local laws outside of Australia and Singapore. If the products are seized, delayed, or returned by customs or other local authorities, it will not be liable for any associated costs, losses, or penalties. Customers are advised not to purchase Entity Health products if their importation is prohibited or restricted under local laws in their country of residence.
8. PRICES AND PAYMENT
  1. Product prices are stated in Singapore Dollars (“SGD”) or United States Dollars (“USD”) only.
  2. If you are making a payment from Singapore or other Asia Pacific countries, your credit card will be charged in SGD. If you are making a payment from the United States or countries outside Asia Pacific, your credit card will be charged in USD.
  3. If your card transaction is converted to SGD or USD, the process of conversion and the exchange rates applied will be determined by the relevant merchant or currency conversion service provider, and you shall be responsible for any and all administrative fees or charges imposed by the relevant merchant or service provider.
  4. You will be responsible for any additional charges being made to your credit card (e.g. international transaction fees and/or foreign currency conversion fees) by your payment services provider (e.g. your bank and/or credit card provider). Entity Health does not receive, and is therefore not responsible for, any such additional charges made to your credit card.
  5. Prices shown on the Sites exclude any Delivery Taxes (as defined above) which may be levied in accordance with the laws and regulations of the customer’s country. You are responsible to pay for all Delivery Taxes.
  6. Products and delivery fees are paid in conjunction with the order. The available payment methods are:
    • Visa
    • Mastercard
    • American Express
    • GrabPay (For Singapore and Malaysia only)
  7. If you would like to pay by credit or debit card, Entity Health will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.
  8. Purchases will also be possible via certain online payment systems. These services will be offered via Entity Health’s payment partners in accordance with their terms.
9. SUBSCRIPTION TERMS AND CONDITIONS
  1. You may place a subscription order by completing the online checkout process on the Site, and providing the necessary information, in the form specified on the Site, for us to process your subscription order (“Subscription”).
  2. It is your responsibility to ensure that your details, including your email address, delivery address, and payment information, are accurate. We shall not be responsible if products are delivered to the wrong address due to your failure to update your details. If you discover that any information provided to us is incorrect, you shall immediately inform us and provide the correct information.
  3. We will process your Subscription upon receipt of payment. (1) delivery of Three (3) units of the product(s) will be delivered to you every Three (3) months over a Six (6) month period (each, a “6-Month Period”). If any subscription product is not available or cannot be delivered to you for any reason, we will inform you as soon as possible. In such case, we will refund the Undelivered Product Price to you during the relevant 6- Month Period, and your subscription for that 6-Month Period will be cancelled.
    The Undelivered Product Price shall be calculated as follows:
    Undelivered Product Price = (Subscription Price ÷ Total Number of Products) × Number of Undelivered Products
    Where:
    • “Subscription Price” means the total amount paid by you for the Subscription package during the relevant 6-Month Period;
    • “Total Number of Products” means 6 units of the subscription product(s); and
    • “Number of Undelivered Products” means the number of the subscription product(s) that were not delivered to you.
  4. You may terminate your Subscription at any time through your Entity Health account. However, you will not be entitled to a refund for the subscription period you have already paid for. If you terminate your Subscription at any time during any 6-Month Period, your Subscription will only be terminated at the end of that period.
  5. Your subscription will automatically renew upon the expiry of every 6-Month Period unless terminated by you in the manner set forth in this Clause 9. Payment will be charged automatically to the payment method provided at the time of subscription. The billing cycle is defined as a period of 6 months from the date of your order. By subscribing, you authorise us to process recurring payments for each billing cycle. To avoid being charged for the next cycle, cancellations must be made at least seven (7) days before your next billing date.
  6. Subscription prices are listed on our website and may be subject to change.
  7. The products will be shipped to the address provided by you. Delivery times may vary, and we are not responsible for delays caused by shipping carriers.
  8. We reserve the right to terminate or cancel your Subscription at any time, including without limitation, when we no longer sell the products, or we reasonably believe you have not complied with these Terms of Sale, or the credit card or other payment information you have provided for your subscription is invalid, expires, or is cancelled or otherwise terminated.
10. NOT HEALTHCARE ADVICE
  1. Entity Health does not represent or warrant that the products and claims made about specific products on or through the Sites have been evaluated by the relevant health authority of your country.
  2. The Sites are not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Sites, including information that may be provided on the Sites directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.
  3. Information provided on the Sites and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Sites, including any product label or packaging, should not be considered as a substitute for advice from a healthcare professional. The Sites do not recommend self-management of health issues. Information on the Sites are not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health-related questions. Never disregard or delay medical advice based upon information you may have read on the Sites.
  4. Links to or access from any third-party websites or resources are not an endorsement of any information, product or service. Entity Health is not responsible for the content or performance of any third-party websites. Use and/or reliance of any third-party websites are at your own risk. You should not use the information or services on the Sites to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments and reviews made on the Sites by employees or users of the Sites are strictly their own personal views made in their own personal capacity and are neither claims made by Entity Health nor do they represent Entity Health’s positions or views and are not intended as a substitute for appropriate medical care of advice from a healthcare professional.
  5. Always check the product label or packaging prior to using any product. If there are discrepancies, you should follow the information provided on the product label or packaging
  6. Dietary products are not intended to treat, prevent or cure disease. Entity Health makes no guarantee or warranty with respect to any products or services sold.
11. LIABILITY TO YOU
  1. Nothing in these Terms will exclude or limit liability to you for fraud, death or personal injury or any other liability which may not be excluded or limited by law.
  2. Entity Health or any of its representatives will not be liable to you under contract (or otherwise) for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill or any loss or corruption of or damage to data arising out of or in connection with:-
    • the use or performance of the website or the services thereon;
    • the delay or inability to use the website or the services thereon;
    • the provision of or failure to provide the website or the services thereon;
    • any information, data, software, products, serices and related graphics obtained through the website or the services thereon;
    • any reliance on any statement, opinion, representation or information on the website or the services thereon; and
    • otherwise arising out of the use or this website or the services thereon.
  3. Entity Health shall not be liable for any failure to perform or for any delay in the performance due to force majeure. For the purpose of this clause, force majeure shall mean any unforeseen event beyond the reasonable control of Entity Health such as but not limited to any act of God, act of government or any authorities hostilities between nations, war, riot, civil commotions, civil war, insurrection, blockades, import or export regulations or embargoes, rainstorms, national emergency, earthquake, res, explosion, flooding, hurricane or other exceptional weather conditions or natural disaster, acts of terrorism, accidents, sabotages, strikes, shortages in material or supply, infectious diseases, epidemics as well as travel restrictions or travel warnings due to any such events, In the event of any delay in performance due to any such cause, the date of delivery of the products ordered will be postponed by such length of time as may be reasonably necessary to compensate for the period of force majeure.
12. PERSONAL INFORMATION
  1. The Sites are governed by the Personal Data Protection Act (2012) of Singapore.
  2. When you create your Entity Health account and place an order through the Sites, you will be providing Entity Health with your Personal Data. You agree that Entity Health may disclose Personal Data to any third-party logistics provider or otherwise, in connection with the sales of our products. Entity Health will use your Personal Data to process your order and for the delivery of the products ordered and for other limited purposes. Entity Health’s collection and use of your Personal Data will be carried out subject to the terms of our Privacy Policy, which is also hereby incorporated by reference and included as part of this Agreement.
  3. Entity Health makes no representation that the Sites or their contents (including, without limitation, any products or services available on or through the Sites) are appropriate or available for use in other locations. You agree you will not use the Sites’ content or products in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
13. INTELLECTUAL PROPERTY
  1. You acknowledge that we own or have license to use all Intellectual Property (as defined below), in and to the Sites, and that you will not acquire any rights, titles, or interests in the same except as expressly provided for in these Terms.
  2. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Sites, or document, attempt to recreate, recreate or substitute any of our products through your use of the Sites or our proprietary information related thereto.
  3. All rights (including the goodwill and reputation associated thereto) in the “Entity”, “Entity Health” and such other name(s) and/or trade marks that are owned and/or used by Entity Health, belong to Entity Health.
  4. Further to the above you agree that you will not, without prior approval and/or authorisation, otherwise use Entity Health’s Intellectual Property and/or the name(s) owned and/or used by Entity Health.
  5. In the event that any content and/or Intellectual Property is uploaded by you onto the Sites, then you agree and shall grant to Entity Health a non-exclusive, perpetual and non-revocable license to use any such content and/or Intellectual Property uploaded by you onto the Sites. You further warrant that you are the legitimate owner or otherwise are authorised and have the right to grant such a license to Entity Health.
  6. In these Terms, “Intellectual Property” shall mean any and all rights (whether registered or unregistered) existing from time to time under patent law, copyright law, trade mark law and such other similar laws (whether in statute or otherwise), and existing in any other proprietary rights.
GENERAL TERMS
  1. The contract for sales of our products (i.e. this Agreement and the other terms and conditions incorporated herein by reference) will be solely between you and Entity Health and is governed by the laws of Singapore. If any provision of a contract is not valid or legally enforceable, that term will be deleted, and the remaining terms will not be affected.
  2. Nothing in these Terms are intended to exclude, restrict or modify any nonexcludable right or remedy a customer may have under law, including the Australian Consumer Law.
  3. The United Nations Convention on Contracts for the International Sale of Goods, and any local laws implementing the Convention on Contracts for the International Sale of Goods, shall not apply to these Terms.
  4. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, and the parties agree to submit to the exclusive jurisdiction of the Courts of the Republic of Singapore.
CONTACT Entity Health

If you have any questions about these Terms, please contact Entity Health at info@entityhealth.com.

  • NAD powers DNA repair through PARP activation

    Another critical function that NAD powers is DNA repair. Every day, our DNA faces constant damage from what we eat, how we live, and exposure to harmful toxins and even UV radiation from the sun. If left unrepaired, it can lead to mutations, malfunctions and even dreaded diseases like cancer. To combat this, the body uses PARP proteins to repair the damaged DNA.

    PARPs need NAD to function.

  • NAD regulates the genes of aging and is known as the molecule of youth

    NAD is critical for the function of sirtuins, the “longevity proteins”. Sirtuins are a family of seven proteins linked to longevity and considered pivotal regulators of lifespan and healthspan through their involvement in fundamental biological processes.

    It plays a crucial role in the Krebs cycle, which is a series of biochemical reactions to release energy from nutrients like carbohydarates, fats and proteins. This takes place in the mitochondria, often referred to as the “powerhouse” of our cells. This cycle is essential for energy production, generating ATP, the primary energy currency of the cell.

    ATP is vital for maintaining cellular functions, facilitating biological processes, and supporting critical muscle functions, including breathing and the heartbeat.

    Sirtuins contribute to longevity by:

    • • Enhancing DNA repair and reducing damage, promoting cellular health
    • • Regulating metabolism, especially in response to caloric restriction, which is known to extend lifespan
    • • Reducing inflammation, thereby improving health and potentially extending lifespan
  • NAD powers the mitochondria, the powerhouse of the cells

    Naturally produced in the body, NAD+ is the oxidized form of nicotinamide adenine dinucleotide. It is a coenzyme found in all living cells and exists in the body as a redox pair.

    NAD is a molecule involved in critical biological processes such as cellular energy and cellular repair that make life possible.

  • Glutathione supports liver detoxification and health

    Glutathione is essential for liver health. The liver is constantly exposed to toxins and undergoes metabolic processes that generate harmful free radicals. Glutathione’s antioxidant properties protect liver cells from damage and supports the liver’s detoxification processes.

    In addition, glutathione regulates liver inflammation. By reducing chronic inflammation, it lowers the risk of liver diseases, such as fatty liver disease, and supports healthy liver function.

    Glutathione also aids in fat processing and elimination by supporting bile production, which is necessary for fat digestion and absorption. Through enhanced fat metabolism, glutathione further promotes overall liver health.

  • Glutathione enhances immunity and fights viral infections

    Glutathione is essential for immune health, supporting the function of T cells, B cells, and macrophages. Some studies also suggest that it may help disrupt the replication of certain viruses.

    As we age, glutathione also helps address skin discoloration by inhibiting tyrosinase, the enzyme responsible for melanin production, which reduces dark spots and uneven pigmentation. It also offers protection against UV radiation, helping to prevent photoaging.

  • Glutathione protects against premature skin aging

    Free radicals generated by environmental factors such as UV radiation, pollution, and toxins damage skin cells, leading to premature aging, wrinkles, and other skin problems.

    By neutralizing free radicals, glutathione protects the skin’s delicate balance and prevents premature aging.

    Glutathione plays a crucial role in managing inflammation, which is key in skin conditions such as acne, eczema, and psoriasis. By modulating the inflammatory response, it reduces redness, irritation, and other symptoms while supporting a healthy skin barrier for a youthful, radiant complexion. This contributes to improved skin texture, tone, and an overall vibrant appearance.

  • Dr Brian Kennedy, PhD

    Scientific Advisor

    Dr. Kennedy is a Distinguished Professor in the National University of Singapore (NUS) Yong Loo Lin School of Medicine, Departments of Biochemistry and Physiology. He is the Director of the Healthy Longevity Translational Research Programme in NUS and Director of the Centre For Healthy Longevity, National University Health System (NUHS). Prior to this, he was the President and CEO of the Buck Institute for Research on Aging and he maintained a professorship there through 2020. He served as the Co-Editor-In-Chief at the journal Aging Cell from 2011 to 2021.

    Dr. Kennedy is widely recognized for his contributions in the biology of aging and as a visionary committed to translating research discoveries into new ways to delay, detect and prevent human aging and its associated diseases. With a plethora of widely-cited research papers on aging and longevity under his belt, he is regarded as an expert in the science of gerontology.

  • Dr Stephen Lim

    Chief Pharmacist

    Dr Stephen Lim is an Adjunct Professor in the School of Pharmacy at Curtin University and has more than 35 years experience in the hospital and commercial pharmacy sectors. His interest is mainly in research, drug safety and drug delivery, especially in the area of needle-less systems.

    Dr Lim is also an expert in drug storage and extending the shelf-life of medication. He completed his Master thesis by looking at drug stability in the frozen state and has shown that intranasal fentanyl delivery is as effective as intravenous fentanyl.

    Dr Lim obtained a Bachelor of Pharmacy (with distinctions), a Master of Pharmacy and a Ph.D. in Pharmacy in novel, drug delivery system from Curtin University.

  • Dr Iain Cook

    Chief Scientist

    Dr Iain Cook has more than 30 years of experience in the analysis of complex pharmaceutical and biological samples, with a background in pharmaceutical, veterinary, industrial and agrichemical industries.

    Prior to his appointment as Chief Scientist, Dr Cook was the director of Chemical Analysis Pty Ltd. He also served as analytical chemist at ICI/Orica, where he specialised in nuclear magnetic resonance and led its Spectroscopy Group (NMR/FTIR/SEM-EDXA/NIR), and at PROBE Analytical thereafter.

    Dr Cook obtained his Doctor of Philosophy in Nuclear Magnetic Resonance and Synthetic Organic Chemistry from La Trobe University.

  • Dr Janakan Krishnarajah

    Chief Medical Officer

    Dr Janakan Krishnarajah is the Chief Operating and Medical Officer of iX Biopharma, parent company of Entity Health. In his capacity, he is responsible for iX Biopharma’s pharmaceutical and nutraceutical product development, including the design and implementation of clinical trial programmes. He also oversees the operations of the Group’s wholly owned certified GMP manufacturing facility in Australia.

    Dr Krishnarajah was formerly the CEO and Medical Director of Linear Clinical Research Ltd, a leading Australian early phase clinical trials facility. He has extensive experience in phase I-IV clinical trials and has acted as Principal or Co-Investigator in over 100 Phase I/II clinical trials.

    Dr. Krishnarajah graduated with a Bachelor of Medicine, Bachelor of Surgery (Hons) from The University of Western Australia. He is a Fellow of the Royal Australasian College of Physicians and Specialist in Clinical Pharmacology and Internal Medicine previously having worked as a Consultant Physician in Western Australia. He is also a member of Longevity Docs, an exclusive community dedicated to physicians pioneering precision and evidence-based practices in longevity medicine.